Frequently Asked Questions


We're happy to answer any questions you have and we're here to help in any way we can.

1. What are Incoterms®?

The Incoterms® rules or International Commercial Terms are a series of pre-defined commercial terms published by the International Chamber of Commerce (ICC).

They are widely used in International commercial transactions or procurement processes. A series of three-letter trade terms related to common contractual sales practices, the Incoterms® rules are intended primarily to clearly communicate the tasks, costs, and risks associated with the transportation and delivery of goods.

The Incoterms® rules are accepted by governments, legal authorities, and practitioners worldwide for the interpretation of most commonly used terms in international trade. They are intended to reduce or remove altogether uncertainties arising from different interpretation of the rules in different countries. As such, they are regularly incorporated into sales contracts worldwide.

First published in 1936, the Incoterms® rules have been periodically updated, with the eighth version— Incoterms® 2010 [2]’—having been published on January 1, 2011. “Incoterms” is a registered trademark of the ICC.

2. What does an international freight forwarder do?

Freight forwarders oversee the worldwide movement of cargo, packing, documentation and customs clearance on behalf of importers and exporters. Typically, their role would include liaising on a regular basis with clients, cartage contractors, customs/quarantine departments, shipping companies or airlines and at times, government or third-party contacts in order to facilitate an import or export shipment.

They also have the experience and expertise to handle and prepare the required documentation necessary for an international shipment to move from origin to destination. The Incoterm® agreed upon between the exporter and the importer will  determine who is responsible for which specific costs for any specific freight shipment.

Logistics across the globe

Auckland, NZ


Los Angeles, USA


Shanghai, China


London, UK